Keeping Your Best Employees Happy

Once you find great talent, you’ll want to hold on to it.
Ken Lin, CEO and founder of credit and financial management startup Credit Karma, provides these three tips for retaining your most valuable employees:

Build a great company culture
You’ll want to put an immense focus on building the company culture into one that employees are equally committed to and excited about, Lin says. “There are the basic perks that many companies have, but what makes a culture unique is letting it grow organically.”

For example, Lin says 30 to 40 employees started a tradition of playing a game of Uno at almost every company gathering. “Even if it’s just a silly card game it is something unique to Credit Karma’s culture. Building a culture is what makes people feel at home and want to stay with a company.”


Let employees dictate what the company is

“My job is not about dictating what the company is. My job is about empowering people to do their jobs,” Lin says. “People have the resources they need — I help guide their decisions.” By allowing your employees to truly dictate what the company is enables everyone to be a contributor to the overall goal of the business. When they feel like their voices are heard and that they’re a part of building something, they are more invested and more likely to stick around, he concludes.

Never ask them to do something you wouldn’t do yourself

“Flexibility is a key to success and to keeping employees happy — particularly for small companies,” Lin explains. At his small, growing company, everyone, including himself, wears multiple hats. “We do it all, from putting together Ikea tables to doing the dishes.”

Some will argue that a CEO’s time is extremely valuable because it doesn’t scale. “This is true,” Lin says. “However, inspiring and leading by example is a virtue that is priceless as it scales across the whole organization and helps your company feel like one.”


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